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How do I...?

Short answers for teachers, administrators and students — the hundred small things, answered once.

Getting started

How do I sign in for the first time?

You are given a one-time sign-in code (it looks like ABCD-EFGH-JKMN). Open the sign-in page, choose I have a code, enter it, and choose your own password. The code works once and expires after 7 days. Students sign in with their ID number and password; teachers and administrators use their email.

I forgot my password.

On the sign-in page choose I forgot my password. Teachers and administrators can also ask their school's administrator for a fresh code. Students ask their teacher: a teacher can create a new sign-in code from the student's card on the Students page.

What is the difference between owner, administrator, teacher and student?

The owner looks after the plan and billing. Administrators add teachers and students and see everything in the school. A teacher sees only the students linked to them. A student sees their own work.

Students and classes

How do I add students?

Open Students then Add student. To add many at once, paste a list (one name per line, with an optional email after a comma) into Add many students at once. You can download the sign-in codes as a spreadsheet; they are shown only once.

What is a placement test and do I have to give one?

By default a new student starts with a short placement test that finds their CEFR level (A1 to C1). It adapts: the questions get harder or easier as the student goes. You can enrol a student directly if you already know their level.

Tests, homework and results

How do I set a test for my class?

Open Tests, press Assign on a test, choose a whole class or individual students, add a due date and a note, and press Assign. Students see it at the top of their Tests page. Open Test results to see who has handed in, the scores, and which questions were hardest.

Can I choose drag and drop or typing, and shuffle the questions?

Yes. In the Assign window you choose how word-order questions are answered (drag and drop, or typing on the keyboard) and whether the order of questions and answer options is shuffled for each student. Exams and placement tests default to typing and shuffling; unit checks and quizzes default to drag and drop.

What are course pathways?

A pathway takes a class through a whole course at a pace you choose (for example two lessons a week). It shows the calendar, tells you if the class is ahead or behind, and sets each unit check and the end-of-level exam in one press.

Writing, speaking and courses

How do I set a writing task?

Open Writing and speaking from the menu, press Set a writing task, choose a task, then a whole class or individual students, add a due date and a note, and press Set it. Students find it under My writing. Tasks that have not been released yet appear greyed out.

How is writing marked?

Open the To mark list and choose a piece of work. You give a band from 0 to 5 for four criteria: task achievement, organisation and linking, range of language, and accuracy. Under each criterion you can see what is expected at the student's CEFR level. The score is the bands as a percentage, and you add a comment. Optionally, Suggest bands with AI fills in the form for you to check (it uses your school's own AI key set up on the Panel page, and sends the writing without the student's name). Nothing reaches the student until you press Save.

How do speaking tasks work?

A student opens My speaking, reads the task, and records an answer in the browser. They can listen back and record again up to three times before handing in. If they cannot record, they can type their answer instead. You listen on the Speaking tab of Writing and speaking and mark with the same kind of rubric (fluency, range, accuracy, pronunciation). Recordings are deleted 30 days after hand-in; marks, comments and typed answers stay.

What are course codes?

Every course has a standard code, TYPE-SERIES-LEVEL, for example CUR-GEN-A1 (curriculum, General English, A1) or EXM-IELW-B2C1 (exam preparation, IELTS Writing, B2 to C1). B1+ is written B1P. You can search the library by code, see every code on the Courses page, and give a class its course on Students, Classes.

What classroom games are there, and what can I choose?

Open Games from the menu. You are the referee and the class plays on one screen: Quiz and Game Show, plus Classic Quiz, Word Match, Noughts and Crosses Quiz, Team Race, Save the Balloons, Word Scramble, Sentence Builder, Spelling Bee, Vocabulary Bingo (with printable cards), Activity Cards and Spin the Wheel. Before each game you choose where the material comes from: one or more levels across the whole library (A0 to C1, optionally only some kinds of course) or one course, unit or lesson; the skill; how many questions, words or rounds; the time for each; and how many teams or players (up to eight, with names). The setup screen tells you how many words, questions or activities match your choice, drawn from a bank of over 110,000 questions, 17,000 vocabulary entries (6,000+ different words) and 13,000 classroom activities. The live class quiz has the same choices, plus a limit on how many students may join.

How does a live class quiz work?

Open Live quiz from the menu, choose a course and a lesson (or a whole unit or course), and press Start the quiz. A six-digit code appears. Students open Join a live quiz on their own device and type it. You press Start, then show one question at a time with a countdown; students answer on their own screens, faster correct answers score more, and everyone sees a short leaderboard after each question. At the end you see the class by skill and which questions were hardest, and you can download the scores.

Where is the quiz for each lesson?

Every lesson has a short quiz built from its own practice. Students find it under Tests, Lesson quizzes: choose a course, then a lesson. Teachers can assign any of them to a class or to chosen students from the same list.

What does "What this test covered" mean?

After a student finishes a unit check, the result lists the lessons that unit covers and each lesson's "I can..." goals, so the student and you can see what the check was testing and which lessons to revisit. For an end-of-level exam it lists the course's lessons.

Attendance and certificates

How do certificates work?

Take a register for each class on the Attendance page. By default, a student who scores 90% or more in the end-of-level exam may move up a level, and earns a CEFR certificate if they also attended 95% of classes. Everyone else receives a certificate of training attendance. An owner or administrator sets both percentages for the school (or for their own account) under Settings; teachers cannot change them. Each certificate has a serial number that anyone can check on the certificate checker.

Plans and payment

How does the free trial work?

Paid plans start with a free trial and no card. Three days before it ends we email the owner. After it ends there is a one-week grace period; after that the account becomes read-only (you can still sign in, read and download your data) until the owner subscribes on the Billing page.

Your data

Where is our data kept, and can I download it?

On servers in Frankfurt, Germany. Each school's data is kept apart from every other's. Owners and administrators can download everything from Data; students can download their own data from their page. See the privacy policy and the data processing terms.

Are the lessons and tests checked by teachers?

Lessons and questions are drafted with AI assistance and checked automatically: every answer key is verified by independent solvers, and questions are released to students only after review. A teacher's judgement is always the final word on a student's level.

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